We are selling Essential items at wholesale price. TERMS AND CONDITIONS:
***NO REFUND AFTER PAYMENT (only) CHANGE OF ITEM IS ALLOWED***
1. Thank you.
PLEASE READ BEFORE ORDERING
Send all the required information before bidding. All items without these details will get automatically CANCELED. SCREENSHOT:
NAME:
CONTACT NUMBER:
WHATSAPP NUMBER:
COMPLETE ADDRESS:
2. NO HOLDING OF UNPAID ITEMS
2.1 All items exceeding the 3 days holding policy without any payment will be canceled. A notice will be sent prior to cancellation.
2.2 After the cancellati
on was sent and the bidders suddenly respond to our notice that he/she wants to dispatch the item he/she can rebid again with the same policy applied in section 2.
2.3 STRICTLY No CANCELLATION or CHANGE OF ITEM after live.
3. REFUND/EXCHANGE POLICY FOR DAMAGED ITEMS
3.1 (UAE BASED CUSTOMERS) All customers have 24 to 48 HOURS (2 DAYS) to check the item after the shipment has been delivered. Kindly contact us for any issues within that time frame. A video of the product must be provided explaining why it is deemed defective. Any claims after the given period will be subject to non refund or so on.
3.2 (PHILIPPINE BASED CUSTOMERS) All customers have a maximum of 7-10 DAYS to check the items after the shipment has been delivered. Kindly contact us for any issues with that time frame. Any claims after the given period will be subject to non refund or so on. REFUNDS/EXCHANGE IN FORM OF STORE CREDIT ONLY
UAE BASED CUSTOMERS: (24 hrs - 48 hrs (2 DAYS) after received)
• If the item of the same design is not available for exchange then a refund in form of a store credit will be facilitated minus the courier fee.
• The Shipping fee is non refundable
PHILIPPINES BASED CUSTOMERS: (7-10 days after received)
• For minor flaws such as dents/ small scratches and such we shall issue a store credit after careful evaluation of the pictures and videos sent to us by the customer.
• For damages that occurred during transit of packages such as peeling of leather due to the heat or mishandling by the courier although these instances are out of our control. We will still carefully evaluate the damage and will do our best to reach a possible solution with our customers.
•Kindly note that we are UAE based we do not have an office/partner in the Philippines that can accept return items. The customer must provide us with a return tracking number/air way bill within 10 days maximum otherwise the claim will be considered as void.
3.3 WATCHES
• Battery issues are not considered as damaged. Kindly note that we did have these watches checked and everything went through quality control before shipping. Some might not have or are running out of battery since these are stocked items. In order for us to keep our prices low we cannot cover the battery cost. The buyer can take to any authorized brand dealer for battery change, some will change it for free otherwise it’ll be changed for a minimal cost.
• Battery, glass, bracelet and normal wear is not included in your warranty. Warranties are only for mechanical defects, shipping (UAE) fee for both ways will be shouldered by the customers.
• For international customers any mechanical damage within the set period of time (7-10 days after received) will be compensated appropriately after careful evaluation of the damage.
• Mishandling of watches (water resistance / waterproof) most of the watches were disclosed if it is waterproof or water resistant. Any watches that will have water inside (i.e. usage of the watch while doing house chores cleaning that result in the watch getting wet) will be considered mishandling and not fall under warranty. Hence if the watch is water proof we will evaluate thoroughly and compensate for the necessary.
• Smart watches only have 24 Hrs - 48 Hrs (2 DAYS) after received to check if it is working fine. Thus, we will provide support if the customer wants to send it back to the supplier to check the unit, any expense that may occur will be solely shouldered by the customer including delivery fee (back and fort) and repair services fee.
4. For EXCHANGES and RETURNS of brand new items are applicable to UAE CUSTOMERS ONLY
• Clients can ask for an exchange within 24 to 48 (2 DAYS) hours upon receiving their orders provided it is of the same amount or higher and should cover the shipping fee for return plus the new shipping fee of their new item.
•All items must be returned UNUSED, on its original packaging including tags. After receiving the product in good condition we shall issue a store credit minus the shipping fee of both ways.
4.1 NO EXCHANGES FOR INTERNATIONAL CUSTOMERS
4.2 The company has the right to refuse refund and exchanges if it doesn't meet the above requirements.
4.3 SHOES - we only allowed 1x resize if the size if not fit (SF will be shouldered by the customer), after it the replacement is given we will not allowed any resize / refund or so on. Our official size that being used is EURO / FRANCE.
5. Customers are not allowed to open the shipment before handing the payment to the drivers. Call us directly on the number provided on our page if you have any issues and please let us not involve the drivers in any disputes. Courier services are outsourced; THEY DON'T WORK FOR THE COMPANY.
6. CANCELLATIONS
UAE BASED CUSTOMERS:
6.1 For any cancellations after dispatch, the client will not be eligible for future cash on delivery transactions.
6.1 We (company) have the right to cancel any order without any consent from the customer if we think that it serves best in our interest (BOGUS BUYERS / JOY MINERS). INTERNATIONAL/PHILIPPINES BASED CUSTOMERS:
• NO CANCELLATIONS after payment has been accepted.
• All Sales are final.
7. SUPER SALE AND CLEARANCE ITEMS are not eligible for refund. Since we are selling at cost/very minimal profit we cannot issue refunds for these items. An exchange may be issued to a non sale item.
8. NO RETURN NO EXCHANGE POLICY APPLIES FOR PRELOVED AND AUCTIONED ITEMS. Flaws and minor damages are fully disclosed by pictures or shown during live sessions to the buyer before proceeding with the transaction. Therefore once payment has been settled the buyer has fully agreed and accepted terms of the sale.
9. GOLD ITEMS NO RETURN NO EXCHANGE POLICY
10. PRIZE WILL BE FORFEITED IF NOT TAKEN WITHIN 3-7 DAYS AFTER THE RAFFLE DURING LIVE. This is for Sharer and Bidder UAE Based. For more information kindly pm us on this page or you may contact us on the number provided. It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
11. MODE OF PAYMET
A.) UAE BASED CUSTOMER
- Cash On Delivery (COD)
- TABBY (4 months)
- Bank Transfer (ADCB)
- Online Bank Payment (NOMOD)
- Gcash
- Bank Transfer (PsBAnk Philippines)
B.) INTERNATIONAL CUSTOMER (Strictly PAYMENT FIRST POLICY!)
- Gcash
- Bank Transfer (PsBAnk Philippines)
NOTES:
PHILIPPINE customers need to send us confirmation immediately after receiving the package to fully close our tracking system. PHILIPPINE customers package warranty start as per our system log DELIVERY DATE. Any claims after the set time (7-10 days) will be considered null and void and the company has no obligation to refund or change the items; hence we can still give advice on some matter. Check our page now and start shopping today! For more information please send us a message on this page or call our hotline. (06) 559 1584 / +971 50 451 9147 / +971 50 224 7611
