SMS Hair Studio

when you forget to cancel your appointment within the 24 hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services. Since the appointments are made individually for you, a cancellation fee will apply
Less than 24 hours notice will result in a £20 charge, if a multiple service or group appointment is cancelled a £20 charge per service will be made.
“No Shows” will be charged at 100% of the reserved service amount. Gift Voucher Terms & Conditions

Once issued the value on the SMS Studio Gift Viucger can be used as full or part payment at any SMS Hair Studio. The monies on the voucher cannot be exchanged for cash. Any remaining balance will be stored on the voucher and may be used to pay for future purchase. Any additional cost exceeding the value of this voucher will be paid by the redeemer. All monies on the voucher must be used by the expiry date which is 12 months from the date the Voucher was issued. Any balance left on the voucher after 12 months if not being used will be lost. You should treat this voucher as cash - it cannot be replaced if lost. This gift voucher will be considered null and void without the Expiry Date and Authorized Signature being filled up, seal and other authentication signs or if tampered. SMS Hair Studio reserves the right to amend these terms and conditions at any time or with draw the voucher on reasonable notice. In the event of any dispute, the decision (SMS Hair Studio) is final. Your statutory rights are not affected. Online Booking Terms & Conditions

We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us.
• We will contact you to discuss any alterations to your appointment
• Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked.
• Prices do not include any promotions, offers or discounts that you may be entitled to eg Recommended Friend, Colour Sale, etc.
• Bookings made online may need to be slightly amended to fit in with salon time slots and stylists commitments. Please ensure that we have a current contact phone number for you (preferably a mobile!)
• If you miss your appointment or cancel it with less than 24 hours’ notice, we may charge you. If you are unable to find the availability that you are looking for, don't worry , just give us a ring and our Reception Team will do their very best to find an appointment to suit your needs! Colours & Perms

• When booking your colour or perm, please remember to book either a Cut & finish, or a blow dry to go with it.
• If you are booking for a colour, you will need a skin test 48 hours before you have the full treatment.Tests are available without an appointment and are free. Failure to have a skin test may result in us being unable to carry out your treatment(s).
• Colour corrections and transformations – sometimes changing your colour is easy, other times it’s more complicated. We recommend that you contact the salon for advice before making your reservation.
• For a quotation for transformations or corrections please visit the salon for a consultation. Alternatively we will happily offer a price range by telephone. Special Occasions
Bridal Hair and hair for special occassions is somthing of a specialty, and we would resuggest that these should be booked through the Salon Reception Team who can advise on the best stylist to meet your requirements. Offer Codes & Promotions

Offer Codes and promotions are subject to availability. Offer Codes can only be used once and cannot be used in conjunction with any other promotion or offer unless otherwise stated. Offer Codes cannot be deducted from an order already in progress, or exchanged for cash. Orders in progress are not eligible for promotional items that become available after an order is placed. SMS Hair Stusio reserve the right to withdraw any offer without notice and reserve the right to reject use of an offer or promotion at our discretion where we have reasonable grounds to believe that the offer or promotion is being used other than in accordance with these terms and conditions. Retail Products Refund & Exchange Policy

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from SMS Hair Studio. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Proof of purchess for your item is required always. This does not affect your statutory rights. Privacy Policy

This privacy notice explains how SMS Hair Studio looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you. Topics:
What information we collect about you
How information about you will be used
Marketing
Employment
How long your information will be kept for
Where your information is kept
Access to your information and correction
Cookies
Other websites
Changes to our privacy notice
How to contact us
What information we collect about you
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone. The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs. For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian. How information about you will be used
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information. We will therefore share your information with:
Providers of our salon software system [Fresha]
Mailing houses [Mailchimp, PayPal]
Suppliers of our website
We have rigorous data protection and security policies in place with all our suppliers. Some of the people working in our salon are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information if required for delivery of treatments. We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law. Marketing

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information. If you have consented to receiving marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact the Data Manager via [email protected]
Employment
The information we collect about job applicants is the minimum required to process an application: Name, Job applied for Contact telephone number. For employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook. How long your information will be kept for
Unless you request otherwise, we will keep your information to contact you no more than three times per year for a maximum of 1 year from your last visit to the salon. After two years we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years). Information about unsuccessful job applicants will be deleted/shredded after four months. See our data retention policy for further information, including employee data. Where your information is kept
Your information is stored
Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access. Access to your information and correction
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs. If you would like a copy of some or all of your personal information, please contact the Managing Director SMS Hair Studio, 11 Bank Street, Chepstow, NP16 5EN. We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate. You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. See our cookies policy here. Other websites
Our website includes links to other websites (Fresha Software, PayPal and MailChimp). This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices. Changes to our privacy notice
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on May 2018. How to contact us
Please contact us if you have any questions about our privacy notice or information we hold about you:
By email [email protected]
Or write to us at SMS Hair Studio, 11 Bank Street, Chepstow, NP16 5EN
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern:www.ico.org.uk/concerns/handling