Elovate Charity Services

Our commitment to the charity sector isn’t changing, but where you’ll see our updates is.

We’re bringing our charity content onto the main Elovate channel, so you can see the full picture of the support we provide. You’ll still find the same sector insights, supporter stories and service updates, alongside inspiration from other industries we work with.

This change means we can share even more ideas, resources and best practices to help charities like yours create greater impact.

Follow us here on Elovate to stay connected.

Only 50% of UK adults gave to charity in 2024, according to the latest Charities Aid Foundation (CAF) Giving Report. That’s 4 million fewer donors than in 2023, and yet demand for services keeps rising.

Elovate helps charities do more with less, from smarter donation processing to high-impact virtual gifts and cost-effective contact centre support.

See how Elovate can support your charity operations: https://www.elovate.co.uk/charity/

In 2024, 61% of UK charities used AI tools in their everyday work, yet only 25% of small charities considered AI a strategic priority according to the Charity Excellence Framework.

Elovate combines AI-powered automation with human-led contact centre services, so charities can benefit from tech without losing the human touch.

Learn more about our Contact Centre service: https://www.elovate.co.uk/charity/contact-centre/

We’ve been working with RNIB since 2008, providing customised, comprehensive charity services that perfectly meet their growing needs.

From handling general donations, campaigns and event management to Gift Aid, third-party integrations and raffle ticket sales… we do it all.

Find out more: https://www.elovate.co.uk/story/rnib/

Working with a fulfilment partner shouldn’t be a leap of faith.

We’re trusted partners of charities, including Parkinson's UK, Macmillan Cancer Support, British Red Cross and many, many more.

Explore our partner success stories: https://www.elovate.co.uk/stories/?_sft_division=charity&_sft_category=case-studies

Royal Mail has announced changes to its delivery services & account terms – effective July 2025.

In a nutshell:

✅ Changes to 2nd Class & Economy Delivery
✅ Postal Emergency Communication Facility will close
✅ Diversion Service delivered as 2nd Class
✅ New PPI design

We’re here to help with how these changes affect your services.

Find the full changes here: https://www.elovate.co.uk/story/update-changes-to-royal-mail-delivery-and-terms/

Challenging times – Creative solutions

The theme of this year’s CRA Conference 25-26 June is at the heart of what we do:

Providing fast, accurate and scalable fulfilment for charities, all while helping streamline operations, reduce costs and deliver a good experience.

Swing by Stand 40 for a chat.

Find out more https://www.elovate.co.uk/story/join-elovate-at-the-cra-conference-2025/

28 May is World Hunger Day that highlights the global food crisis, impacted largely by climate change.

This year, the focus is on resilience – tackling climate change to ensure food security.

What can you do?

✅ Support sustainable farming – shop at your local farmer’s market
✅ Talk to your local government – about creating incentives for more sustainable agriculture
✅ Invest in farmers – support programmes that help climate-resistant agriculture

A DHL - Evri merger?

What does this mean for our customers?

Potentially stronger competition, wider choice and sharper pricing.

We're keeping an eye on developments: https://www.elovate.co.uk/story/more-carrier-changes-dhl-and-evri-to-merge/