SENZE Boutique Spa

irst in the world to score an exclusive collaboration with SK-II to use its products in our facial treatments,” says Buraya Ng, director.

“One thing that sets us apart from other spas is that we are focused on solutions,” says Calvin Ng. “We don’t simply promise or guarantee results. Rather, we strive to be the authority on skincare, and we offer the best possible solutions to address every skincare concern, whether through recommendation of suitable products, professional care, and state-of-the-art skincare technology. If we are unable to offer solutions internally, we’ll share our knowledge and refer our customers to dermatologists or doctors, if necessary.”

Appealing To The Five Senses

Quality facial treatments are not the only reasons that SK-II Boutique Spa has retained such a loyal customer fan base over the years. From the moment the customer steps into the spa, she’ll feel like she’s stepped into a private sanctuary, thanks to its warm and tranquil ambience. The spa also takes immense pride in providing each and every single one of its customers with top-notch service. Not only do the therapists pay special attention to understanding individual customer preference and needs, the spa also has a Customer Experience Manager to provide dedicated and personalised follow-ups for all their customers. Beauty therapists at SENZE Boutique Spa are required to go through a mandatory training period of 8 weeks and yearly evaluation (for both theoretical and practical knowledge) to ensure that they are able to provide the best care and service possible to the customer. The spa currently has over 40 staff members that include spa managers, training & development team, customer experience team, and skin therapists. With an average of 10 years experience among them, you can be rest assured that your every skincare and wellness needs will be well taken care of. Every customer’s skin and lifestyle profile is recorded, maintained, and cyclically reviewed to ensure that that customer is getting the care that he or she needs. The dedicated customer service team will ensure that services such as the booking of appointments will be as smooth and convenient as possible. SENZE Boutique Spa also continually invests in research and innovation to bring new and ever more advanced services to complement SK-II in meeting the growing skincare needs of its discerning and savvy clientele. Going The Extra Mile

Never one to rest on its laurels, the spa has added a variety of related services over the years, all the in name of enhancing the customer’s sense of holistic wellness. One of these is, undoubtedly, the innovative Senzational Bed — comprising of a two-inch thick natural feather and goose down mattress, and therapeutic pillow, coupled with soft, smooth cotton linens and comforter — which has been designed to help lower the levels of the stress hormone, cortisol. This, in turn, will ensure that the customer’s skin is in a fully relaxed state for optimum treatment results.