Brandi at Illuminate Salon

It's so hard to believe that we just finished up WEEK 5 of our re-entry from COVID-19 quarantine. Just wanted to take a second to say THANK YOU for all your kindness and patience with us as we navigate our way back to you.

You have all made this experience more bearable and your grace has shown us the goodness of why we do this in the first place. Big virtual hugs.

For those we have yet to see, just give us a buzz when you are ready to come in. No hurry, we will happily greet you with our big, masked smiling faces when you feel comfortable.

Everyone stay safe, stay masked, wash your hands, and love your people.

Have an appointment coming up at Illuminate? Read below to get all the scoop about your first visit back to see us and the measures we are taking to keep you safe at Illuminate.

-During the COVID-19 adjustment period, it is crucial to manage our time to prevent over-crowding and adjusted schedules. Our flexibility is limited. We suggest that you arrive 5-10 minutes prior to your appointment time.

-We will be observing a CAR WAITING ROOM during this time. Please stay in your car and our front desk will text you when it is time for you to come in.

-A few things necessary for this appointment:
• Temporarily, there will be NO BLOWDRYS in the salon. This includes with or without cut and color. You will leave with your hair damp if you have been shampooed.
• You must wear a mask for your entire visit and always while in the salon. We highly recommend the disposable surgical mask. We cannot be responsible for mask damage.
• Please come alone, no family or guests.
• No bags. Please keep your belongings to a minimum: keys, wallet, phone, water bottle.
• We will check your temperature and have you sign a disclosure/waiver.

If you or any of your family have experienced any of these symptoms in the last 14 days, please call immediately to reschedule your appointment:
• Fever, chills, or unusual sweating
• Sore throat
• New or worsening cough
• Shortness of breath or difficulty breathing
• Muscle pain or body aches
• New loss of taste of smell
• Nausea, vomiting, or diarrhea

If you or any of your family have tested positive for COVID-19 in the last 14 days, please reschedule immediately. If you have been exposed to someone who has tested positive for COVID-19 in the last 14 days, please reschedule your appointment immediately.

In an effort to accommodate our amazing clients and their scheduling needs, Illuminate is charging a 100% No-Show fee to all missed appointments. This fee will be added to your future service. If there are two or more no-shows, we will require a prepayment at the time of booking. We know that emergencies happen, but please allow 24 hours notice for any cancellation. Messages on our answering machine DO count toward this notice. A fee will be charged for last minute cancellations.

Unfortunately, to ensure the best condition and quality of haircare products, we cannot offer exchange or refund on retail purchases.

Thanks sooooo much for everyone's patience, you have been the BEST! Our stylists have loved catching up with you quickly during our calls and are excited to see you again.

At this point, we are ready to transfer back to the front desk for booking. If you are ready for your appointment, give Michelle, Raquelle, and Chloe a call at (704) 376-3555. Continue on with the patience as they make their way to meet everyone's needs.

We can't adequately express our gratitude for the love you've shown. Happy to be in this with you, safely.

Today is our first official day back. Send all of our Illuminators good vibes, prayers, and hope as we enter this new world behind the chair.

HOT TIP: NO BLOW DRYS FOR NOW

We love to style your hair, and we know that you love to have your hair styled.

Upon reopening, we will temporarily discontinue all blow drys.

Our hope is that this adjustment will allow us to maximize schedules, seeing 8 weeks of clients within the shortest window of time (with the additional COVID-19 restrictions on scheduling). This will also help us keep masks on more securely and germ spread minimized.

Our immediate goal will be to have everyone looking and feeling great in the shortest span of time.

We can't wait to see you again, safely.

Hot Tip: NEW SCHEDULE

The questions and comments we get daily are, "Is there a list I can get on for when you reopen? I hope you are going to open before my May 25th appointment! How are you going to be scheduling what clients get in when?"

We have unfortunately and frustratingly been unable to answer these questions. The directives that we are given by the governor and our state board of cosmetology will dictate how we are able to service clients, how many clients we are able to service in the salon, and what these schedules are going to look like. We have yet to receive these directives.

We have been running scenarios for weeks based on what we see happening in other states as they reopen. Preparing for your return, we are only armored with "if/then" approaches. As you can imagine for folks who essentially live their lives on 15 minute increments, this is unsettling if not terrifying for us.

Our biggest horror is letting you down, in creating strife for you, all a situation in which we have zero control. An epidemic defined in so many ways and reaches.

What we do feel confident in saying is this.

WE WILL HAVE COMPLETELY DIFFERENT SCHEDULES WHEN WE REOPEN.

Our stylists will be reaching out to each client to schedule a new appointment. Of course, logically it makes sense to schedule in a hierarchy based on length of time since last visit and clients who had appointments on the books. We will do everything in our power to make sure it is as fair and swift as possible.

We so appreciate and need your patience, love, and support as we go through this turbulent time, a time that has already shaken us to our core.

We will all get to the other side of this together.

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