What are the opening hours?

Tuesday 7am - 6pm Wednesday 7am - 6pm Thursday 7am - 6pm Friday 7am - 6pm Saturday 7am - 4pm

Salon Masc

Salon Masc offers premium salon services for a multicultural clientele. Salon Masc offers premium Hair salon services for a multicultural clientele.

Located in:
Phenix Salon Suites
18216 Preston Road, Suite B-3,
Room 111
Dallas, TX 75252

On the corner of Preston and Frankford Located in Carrollton, Texas. We are devoted to education and our team receives up to date training on the latest trends and techniques. Specializing in precision Hair cutting, Hair color, Highlights, Balayage, Color Correction, Demi hair color, Semi Permanent

01/28/2025

I am Devastated! After having my Business land-line for 30 years. I have lost the number dealing with Spectrum! I have 3 accounts with them.

I decided to switch my Salon number 972-701-0980 from the landline to a mobile number. I was told the stores couldn't help because it was a business line.
I called, and the specialist set up the mobile part with monthly payments and address change. Then canceled the internet and wifi at the old address. He put me on hold, then came back with everything was set and said I would get notification on the delivery of the device.

I turned in the equipment on January 7th. The phone came on January 13th. I tried to activate the device and got an error! I called and was told that it would take 3 days for the activation or less to go through

I called back after a couple of days later check on the phone. I gave the specialist all the information needed, she came back with it. It will take another 3 days. Because she put in another ticket in on the installation. What why I asked, she told me I have to wait.

After that Hell broke through after that!! Today is January 28th, and I don't have the phone number!!

I stayed on the phone with different specialists for 3 hours!

Then, I was told that a supervisor would call me back within 48hrs.
I couldn't wait so I called the next day. There were no notes about any supervisor calling me back and was told that no one would be calling me back. Because it was nothing they could do.
This story ends with being told I should have waited before turning in the spectrum equipment. Also, in order to remove the error to activate the mobile device with the number. They have to reinstall the equipment at the old address.

At this point, it is January 23rd, and I no longer have access to the building, and the electricity is no longer in my name.

This specialist told me to do the best I can do in talking to the previous management company where I moved from to allow me access to the building.

On January 21st, I got an email from Spectrum on a scheduled appointment on the installation of the equipment. With a total of 196.08 for internet, voice plus installation and taxes. For an address I no longer occupy. This is crazy!!

I lost my salon phone number of 30 years, lost calls, and lost income. Now I have to start all over again!!!