TouchCare

Most employees don't fully use the benefits their employer provides. Not because they don't care, but because they don't know what they have or where to start.

WEX's 2026 Employee Benefits Trends report makes this clear: the employers winning right now aren't just offering more benefits. They're making benefits easier to understand, access, and actually use. Unified platforms, AI-powered personalization, and holistic wellness programs are all trending for the same reason. Clarity drives utilization.

A great benefits package only creates value when employees can navigate it confidently.

That's what TouchCare is built for. We give employees a real person to call, year-round, so their benefits work the way they were meant to.

Read the full WEX report:

2026’s Top 10 employee benefits trends: What employers need to know Discover the top 2026 employee benefits trends shaping how employers design, deliver, and personalize benefits to meet employee expectations.

Today’s HR teams are being asked to do more than ever with employee benefits.

According to NFP’s Annual Benefits Trend Report, organizations are navigating rising healthcare costs, increasing pharmacy spend, and growing employee expectations for support and well-being.

The challenge isn’t just designing the right benefits. It’s helping employees actually use them.

TouchCare bridges that gap by guiding employees through the healthcare system, helping them understand their benefits, and connecting them to the right care at the right cost.

See what’s shaping benefits strategy this year in NFP’s latest report:

Annual Employee Benefits Trend Report | NFP Stay informed of trends in employee benefits with NFP’s Annual Benefits Trend Report. Enhance your employee benefits strategy & drive business success.

Planning benefits for 2026 means navigating rising costs and harder tradeoffs.

Mercer’s analysis highlights how employers are approaching 2026 benefit decisions amid continued cost pressure. A few themes stood out:

• Employers are facing tougher choices around affordability and plan design

• Cost management is top of mind, but employee experience remains critical

• Clear communication and decision support are becoming essential, not optional

At TouchCare, we see the same thing play out every day. The strongest benefits strategies pair thoughtful planning with real guidance, helping employees make confident decisions and get more value from what’s offered.

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As health benefit costs continue to surge, employers face tough decisions regarding their 2026 benefit offerings Mercer released its Survey on Health and Benefit Strategies for 2026. According to the survey, more employers will likely reduce benefits in 2026 as they try to control fast-growing health benefit costs.

Ever walked out of a doctor's appointment kicking yourself for not asking the right questions?

You're not alone. That first primary care visit can feel awkward, like a first date where you're discussing cholesterol instead of hobbies. But here's what most people don't realize: those first few minutes set the tone for your entire health journey.

For our latest blog, we asked the experts and narrowed it down to 5 game-changing questions that most patients never think to ask. #5 is the one most people never ask, and it’s the reason they end up stuck in healthcare limbo.

Read More:

5 Questions You Should Ask at Your First Primary Care Visit - TouchCare Make the most of your first primary care visit with these 5 essential questions. Learn how to build a strong doctor-patient relationship.

Health insurance premiums have grown nearly three times faster than worker earnings over the past 25 years. This widening gap creates real financial strain and makes it even more important for employees to fully understand their benefits, choose the right coverage, and avoid unexpected costs.

TouchCare helps members become better consumers of healthcare by giving them clear guidance on how to use their benefits, where to find affordable care, and how to compare prices before receiving services.

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Health insurance premiums rose nearly 3x the rate of worker earnings over the past 25 years While hospital CEO salaries and health insurance premiums have increased, health care quality has not.

Most people only use a small fraction of the data their fitness tracker collects. Our latest blog post explains how metrics like sleep quality, stress levels, and recovery scores can create a clearer picture of your overall health.

Learn how to make your wearable work smarter for you:

Getting the Most from Your Fitness Tracker: Beyond Steps and Heart Rate - TouchCare Discover how to use your fitness tracker's hidden features beyond step counting.

From our member: "I'm not only 'Good, I'm satisfied.' Moreover, it is 'EXCELLENT, I AM EXTREMELY SATISFIED' on how TouchCare handled my concern. Over the months they have assisted me on multiple issues where it was getting miserably annoying considering that I enrolled in FSA to make my life easier. Without TouchCare's help, I would be at a loss. So, thank goodness for TouchCare!"

Medicare mistakes can cost you thousands, sometimes for the rest of your life.

Missing your Initial Enrollment Period, skipping Part D when you're healthy, choosing plans based on premium alone, or letting your Medigap window pass can lead to permanent penalties and coverage gaps. It's no wonder so many people make costly decisions without realizing it.

That's exactly why TouchCare provides every member with access to Medicare experts for consultations tailored to their specific situation. Whether they're approaching 65 or supporting a loved one through their transition, we help members make Medicare decisions that protect their financial security.

Our latest blog breaks down the 5 most expensive Medicare mistakes and exactly how to avoid them. Read more:

The 5 Most Expensive Medicare Mistakes (and How to Avoid Them) - TouchCare Medicare mistakes can be expensive and permanent. Discover the 5 most common errors people make with enrollment—plus how to avoid them all.

Think your FSA or HSA can’t cover your moisturizer? Think again.

From sunscreen to medicated shampoos, many skin, hair, and nail products we think of as “beauty” buys may actually qualify as eligible healthcare expenses. The difference often comes down to whether the product treats a specific condition or is prescribed by a doctor.

In our latest blog post, we break down which items might be covered, how to confirm eligibility, and how TouchCare helps members get prescriptions or documentation when needed—so you can take care of yourself and your wallet.

Read more:

Don’t Pay Out of Pocket Just Yet: What's Actually Covered for Skin & Hair Care - TouchCare Your HSA or FSA may cover more than you think. Before you spend money on the latest serum, it’s worth knowing if it's a reimbursable medical expense.

Most employees spend more time picking a streaming service than choosing their health plan.

Open Enrollment is meant to empower choice, but for many, it’s a confusing blur of jargon, fine print, and looming deadlines. A recent SHRM article highlights how workers often default to last year’s plan—not because it’s the best option, but because they don’t have the clarity or time to navigate the process.

That’s where TouchCare steps in. Our 1:1 Open Enrollment support helps employees make confident, informed decisions—breaking down plan options, answering questions in plain language, and ensuring no one has to navigate benefits alone.

🔗 Read the full SHRM article here:

6 Simple Ways to Improve Open Enrollment Navigate open enrollment with ease. Get practical tips to engage employees, simplify benefits selection, and make a meaningful impact on your workforce.

“Slow metabolism” gets blamed for everything—from stubborn weight to low energy. But how much of what we believe is actually true?

In our latest blog post, we break down the most common myths about metabolism, explain what really affects it, and offer realistic tips to boost your energy and support a healthier lifestyle.

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Metabolism Myths: What Really Affects Your Body’s Energy Use? - TouchCare A deeper look at how age, hormones, and lifestyle really influence your metabolism—and what doesn’t matter as much as you might think.