Synthesis CX Consulting

See you Tuesday inside the HHP Collective! 🧡

Tuesday night! Live inside the HHP Collective - let's talk CX strategies that include everyone! Non-brand or practice-specific ways to make everyone feel cared for. Happy Pride! 🧡 🏳️‍🌈
Experience

Excited to be teaching inside Circadia's Business Accelerator on May 11th! We'll be breaking down how to handle "The Big Three" client management issues. 🧡

Live Q&A coming up on Monday, May 4th!
Not a member? Use code Jill for a free month and come check it out! 🧡

Join me for class inside the HHP Collective!
Client Management Bootcamp: Effective Solutions to Prevent & Manage Problem Client Behavior

We’ll be addressing how to overcome the toughest client behavior challenges in a service-based practice. This session takes a structured, professional approach to tackling the “Big Three” client challenges—late cancellations, late arrivals, and no-shows—along with other common bad behaviors that impact service-based practitioners.
Together, we will explore how to develop customized policies that reflect your unique practice’s needs, how to communicate those policies clearly and consistently, and how to handle challenging situations with confidence and professionalism.

This isn’t just about enforcing rules; it’s about creating a foundation of mutual respect and understanding with your clients. You’ll walk away with actionable strategies and the tools needed to protect your time, reduce stress, and enhance the overall client experience. Let’s transform these challenges into opportunities to elevate your practice.

🎉 Exciting news to share! 🎉
I will be offering education through the HHP Collective!

The HHP Collective is an online community built by practitioners, for practitioners. It's where licensed estheticians and wellness pros can have real clinical conversations, learn from each other, and actually grow. No algorithms deciding what you see. No one trying to sell you something every five minutes.

HHP stands for Honor. Hone. Progress. And that's exactly what it's about. Sharpen your skills, strengthen your clinical thinking, and build a career that's sustainable. No fluff, no sales pitches, just real community doing the work together.
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Get your first month for free with the code: JILL
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Yes, your impressive knowledge and skills are important! But reducing friction points, and providing an amazing, seamless experience will keep them rebooking with YOU. 🧡