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Customer Service Agent – Gaming, Betting, & Gambling
Initiate international
3 reviews
Johannesburg, Gauteng
Job details
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Job Type
Permanent
We have an exciting job opportunity for a Customer Service Agent who is customer-orientated and who has a passion and liking for people to join our client’s team in Johannesburg. This team is looking for a person who will act as a liaison, promote product/campaign information and who can resolve any emerging problems that the clients might face with accuracy and efficiency. So, if you have a deep desire to help and forge strong relationships with clients, this might be the perfect* job* opportunity for you!
Your key job responsibilities as the Customer Service Agent in Johannesburg will include:

Must thrive on Chats, in and outbound calls, showing initiative
Apply techniques to convert new registrations and then maintain client retention
Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience
Communicate with clients via email, phone, and chat
Requirements for this Customer Service Agent job in Johannesburg:

Tertiary education would be advantageous
Minimum of 2 year’s experience within a call centre environment
Knowledge of customer service principles and practices
Excellent relationship building skills
Strong negotiation skills
Proactive and self-motivated
If you meet the above requirements for this Customer Service Agent job in Johannesburg, we would like to hear from you! Please send your CV through to [email protected] today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.

Job Type: Permanent

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